Recently Get Tools Direct has gone through some major changes, however, the biggest of all is the acquisition of Get Tools Direct by Tools.com. As an industry-leading independent retailer of tools and outdoor products, we understand the needs and wants of our customers and realise this may come as a bit of a shock.
Working tirelessly to create a brand that is dedicated to providing the best brands, best service, and best prices, the decision was only made possible due to the fact that Tools.com has promised to not only maintain but enhance the culture of Get Tools Direct that promises to provide number one service to its online and retail customer base. With the 2 locations on the Sunshine Coast and widespread online presence, Tools.com will acquire 100% of the assets and trading of the business.
With this decision moving forward, Tools.com expects to have a majorly positive outcome from the acquisition, making some major and minor changes within the business. This will mean the website and infrastructure will, over time, change their branding to Tools.com. Although this is the end to an era for the Get Tools Direct name, the company grows stronger and presents itself with more opportunities to provide an even stronger customer experience service model that includes a full warranty reregistration program and much more.
The new owner, Pete Hosking asked Andrew Watson the Chief Executive Officer of Get Tools Direct, thoughts on the business's future, and he commented "We are excited to be joining forces with Tools.com. Our award-winning service offering will be highly complementary to Tools.com, and we believe it will have a significant positive impact on the end-users". Some of the staff at Get Tools Direct were also asked to comment on the acquisition, to which they strongly supported the decision and are excited for the future of the company that they work for and the opportunities that will be presented.
We hope you are as excited about the coming changes as much as we are.
Get Tools Direct / Tools.com