Get Tools Direct Reviews

At Get Tools Direct we're continually trying to make our customers happy by giving the best service. If you've had a good experience with us don't hesitate to contact us and leave feedback.

These are 100% genuine customer testimonials - read through some of the nice things our customers have had to say.

Recently started purchasing supplies from this company, as sourcing products locally is a challenge, particularly when it comes to consumables like saw blades, or tools. Having been in the building industry for 30 years plus, I consider myself well-placed to have a good understanding of how businesses work and what makes them operate successfully. In Holland they say, "klant is koning" … "customer is king" (or queen for those gender sensitive types) It is a notion which has long left the commercial environment in which we now live. I think, it contributes to the daily stresses of life, and the disintegration of our social fabric...but that's another subject. I bought a product recently, which basically failed to operate as it should, and was faulty. I contacted Get Tools Direct and explained my disappointment with the product and we came to a satisfactory arrangement, with minimal fuss, and prompt action. I can't say enough to praise the sales rep who dealt with my grievance with professional and quick service. That will keep me coming back for more.

JHBC, 27/08/2019

The MILWAWKEE HEATED JACKET has proved to be an essential part of my winter has kepy me nice and warm during these cold spells.I thoroughly recomend tha t anyone feeling the cold gets one. Bob Clarke.

Bob C, 09/08/2019

Ordered a green beam laser. It came faster then expected was exactly what was described and packed well. Was extremely happy with the service 5 stars from me totally recommend to anyone. Thanks I will be buying from you again in the future!!!

Brett, 07/08/2019

I needed a 38mm socket for my crankshaft pulley - no-one else seemed to have one that I could find. It arrived in no time- thanks again folks, will definitely be back for more stuff,

Sam L, 08/08/2019

I did not believe the tools i had purchased were going to be decent quality, but I actually was shocked on how terrific the tools + delivery was, thank you so much guys and girls. Will definitely be ordering more products here for sure!

Jake Welsh, 04/08/2019

the braces are great and hold my trousers up well bit more adjustment would be better

Peter Crawley, 31/08/2019

Easy mail order - prompt service - great communication Highly recommended I will be happy to purchase here anytime

Mark Thomas, 25/08/2019

Excellent customer service/correspondence from Darna and fast shipping.

M J, 24/08/2019

Awesome store, great brands and service provided. Answered my questions in timely manner. Thank you keep up the great work.

Andrew, 21/08/2019

It was a great transaction & product arrived very promptly.

Bob Wood, 21/08/2019

Very easy to order from easy checkout and payment process and very responsive in answering any questions

Sandra Moore, 18/08/2019

Get Tools Direct certainly made up for the extended delivery time on my purchase. They supplied me with some extras which are of great quality and extremely useful in my trade. They stayed in contact and advised me of their plans. I would definitely purchase from them again after such an effort. Thank you

John Jenkins, 15/08/2019

Every happy with it

Robert Martin, 14/08/2019

Excellent service

Paul Childs, 11/08/2019

Fast. efficient. I will be back. Thank you very much

Paul Mastrangelo, 10/08/2019

Ordering of spares parts was easy, parts were available and price was reasonable. I initially missed a part and I was able to added next day on the same shipment. this was good because I didn't have to paid for extra shipment.

Oscar Aguilar, 02/08/2019

I was contacted when the stock I wanted wasn't on hand and was given updates on when the items would be shipped. The items all turned up in the one parcel and were in good condition.

Terry, 31/07/2019

I recently purchased some bulky gear with GTD and wasn't sure how I'd go. I live rural so don't get much chance to shop in store. The staff were in contact with me the whole time from shipping to unpacking. They really went above and beyond to make sure I was a satisfied. Will definitely be recommending them. Already started my next order. And I got a free bottle opener!

Lachlan N, 29/07/2019

This ladder is great, easy to open and close and has the large yellow step you can stand on easily and feel safe to reach high ceilings to change light globes or painting.

Jul, 28/07/2019

Very happy with topcon rotating laser battery ,very reasonably priced for the battery , postage took a little longer than expected, but it was free just lucky I was not in a rush for it

George Z, 27/07/2019

Price,service,delivery all outstanding.Have used the Mig wire and it performs as expected, would not hesitate to purchase again or recommend to others.I expect that with further use the present standard of the wire will not change.

Peter S, 26/07/2019

Great service only problem was listed as free delivery but to check out i had to pay a delivery charge. I understand very heavy product and expect to pay freight .Just don't advertise as free delivery.

Steve, 26/07/2019

Very happy with my experience purchasing from GTD. Excellent pricing and free delivery for my order as it was over a minimum spend. I purchased a number of Bessey clamps through GTD. Within a very short time after the online transaction I received a confirmation email. When reviewing the receipt, I was a bit confused by the displayed delivery details and called to query. Quickly answered by polite staff and everything was clarified. I then received a courtesy email notifying me of a back order for some of the products I ordered, with an ETA. I wasn't in a hurry, so all was well. I finally received an update for when the order was dispatched and received soon after. Very happy with the whole process and recommend GTD for tool and equipment purchases.

Paul, 26/07/2019

This was the cheapest for what I wanted, so easy to deal with as it was with all my other orders with them. Super fast delivery, I would recommend them to anyone

Ronski, 26/07/2019

The item came although delayed. They did go the extra mile and phoned Me to let Me know of the delay so that was appreciated. The item came in good condition.

Wal, 22/07/19

Fantastic item. Sent wrong item to start with but they company sent a guy down for the 3.5hr drive to swap them over. Amazing service. Love my new product. Well done

S Hayden, 16/07/19

I bought the Milwaukee 12 volt drill and impact driver combo in the chiller bag with bottle opener. The impact driver has some punch to it! I broke a Phillips Head impact rated bit and stuffed the head of a medium sized screw with it yesterday. Funnily enough this was quite pleasing to see as it showed the tool was more than up to the task. Plus I had a spare screw and bit so all was good. The only thing that let the purchase down was the courier. This was not due to any fault of Tools Direct though. It took 21 days to get to Perth! Not sure what actually happened there but I was told that "due to high demand your package has been delayed". Sounded like bollocks to me though. Anyway, when the package did finally arrive I put it straight to work and was impressed by both of the tools. I am yet to try out the bottle opener and chiller bag but they both look like they are good quality items.

Gordo, 11/07/19

Products were sent quickly and arrived well-packaged and as promised! Happy to purchase from Tools Direct again. Website was easy to navigate also.

Simon B, 10/07/19

Absolutely fantastic service, very polite and friendly staff, outstanding product information and astounding delivery speed! Would definitely recommend and I will be purchasing again in the future. Keep up the spectacular deals!

Kai D, 08/07/19

Thank you for saving me many dollars compared to other supplier's prices, and also for the short delivery waiting time. The Naked Wines bonus was also a nice touch, and the wine selection has all been great, working out at less than half price.

ANON, 01/07/19


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