Get Tools Direct Reviews

At Get Tools Direct we're continually trying to make our customers happy by giving the best service. If you've had a good experience with us don't hesitate to contact us and leave feedback.

These are 100% genuine customer testimonials - read through some of the nice things our customers have had to say.

Cheapest price for this tool on internet that I can find even included postage! Very fast delivery! Happy to buy again.

Maggie, 28/02/21

This is the second time I deal with Get tools direct and I returned because of my previous 5 star experience. Once again I received top customer service, good advice and top quality tools (Makita). Quick and hassle free delivery and a bonus battery for order volume exceeding $1000.

Stef, 26/02/20

Very happy with this angle grinder. Powerful and like the braking feature which stops the blade in a few seconds. GTD didn’t have it in stock but kept me informed and sent it express. Can’t fault their customer service.

Andy, 22/02/21

In the few dealings I have had with them they have always been very professional and focus on customer service

Brendon T, 20/02/21

Good quality product which will take care of all my heavy duty sanding needs for the future. Arrived in reasonable time.

Dennis T, 20/02/21

Have purchased over 10 tools and have had suggestions told to me by staff that saved me money would recommend you to a MATE or any trade

David Comans, 17/02/21

Needed parts for a Makita sander. After trying other sites with no real luck I found Get Tools Direct had an easy to use site. With a component breakdown list and diagram, found the parts I needed. I ordered the parts. Get Tools Direct contacted me via phone with follow up email to let me know that there was a delay. Very apologetic for the delay and stayed in contact until it was dispatched. Excellent service and very nice customer service people.

Mark R, 15/02/21

Easy to order ,delivery was very quick and happy with products purchased,great quality and will definatly be ordering again in the future:)

Andrea E, 06/02/21

Postage is fast and they keep you up to date with your order, also like that its Australian and in the Sunshine State

Burnett, 30/01/21

Get tools direct is a pleaure to deal with! The things I ordered were out of stock and the staff rang me on 3 occasions to keep me informed of progress. Their estimate of arrival date was almost to the day. Well done and thankyou.

Gordon J, 29/01/21

Staff raang me after online order to say tat the belts i had ordered did not fit the machine I had ordered. Did I want the belts for the newer machine? No charge. can't believe that a computer order is actually checked by someone who knows what they are selling!! Top marks

Jbp, 29/.1/21

Needed maintenance parts for my grinder - GTD had parts in stock for a very competitive price. Ordered and delivered in a few days. Very satisfied customer!

Steve C, 28/01/21

bought a 2000 mm level , good product great price timely shipping , what more do ya want ? i am totally satisfied customer

Henry, 20/01/21

Great company. Pleasure to deal with. Quick and well packaged parcels. Will be buying from again in the future. Cheers

Nomes, 12/01/21

Initial delays being on back order however communication was excellent and once back in stock there was no delays in receiving the posted goods. Will happily recommend and use again. Thanks!

Andrew, 03/01/21

I've bought several large items from Get Tools Direct (and I live in Victoria) and they have arrived well packaged and within just a few days. Great service indeed. The naked wine vouchers are a waste of time though. Other than that, great service and good prices! Cheers

Jarrod D, 07/01/21

I can't say enough about the service I have received. They keep you well informed and speed of delivery is awesome. I tell everyone.

Samuel G, 18/12/20

The staff at Get Tools Direct were very helpful and kept me informed every step of the way. I will definitely shop online with Get Tools Direct again.

Andrew W, 20/12/20

Thanks guys, excellent online service.

Simon K, 16/12/20

Excellent communication. A lady called me to let me know that my item the day it was being shipped.

Adam S, 15/10/20

Very pleased with the service, delivery and price of the items I purchased. Would highly recommend this business. The nails I bought were difficult to obtain and extremely expensive, but not at Get tools direct!!!

Steve G, 13/10/20

I was impressed with your service and how quick u have it out to me. Not many business move products quickly. And it’s good to see u have very good service to your clients.

Stephen, 12/10/20

Great product, as described. Arrived very quickly and was the best price. Thanks very much

Robbie S, 12/10/20

I couldn't find my favorite tools kit in whole victoria. It was out of stick but get tools did really great. And I bought it during the Covid time. My purchase delivered on time and it was really a good experience for me.

Moein M, 12/10/20

I have purchased a number of tools and equipment from GTD, the last purchase was "very significant" and was smooth and professional.

Damien M, 27/10/20

Super helpful team always happy to help out on even some of my harder orders. highly recommended

Harley T, 07/10/20

Excellent service and fast postage from the time i ordered to received took 5 days over 1700km it arrived in great condition will be ordering more stuff off them and good prices

Craig S, 02/10/20

I called in looking for a portable vice. The unit was listed "in stock", but not in its allocated space. Two people started looking for it, and soon found it. Friendly, helpful, wanting to get it right. Much appreciated.

Andrew M, 24/09/20

Lovely friendly Staff who went above and beyond to satisfy our request late on a Friday afternoon with the usual friendly, professional service. Thank you all and we will be back. Anne and Richard Salisbury

Anne S, 08/09/20

Put in an order for a couple of things from Get Tools Direct. Received an email saying there's a delay and could take 5-7 business days to process. A couple days after receiving that email I get a phone call from them explaining what was happening and offering me an upgrade on some of the items I'd ordered for similar items in stock. Also chucked in a couple of bonuses for the delay and change of items. Couldn't be happier with the service and highly recommend them. If I can avoid it I won't get tools from anywhere else from now on.

Matt R, 16/07/20


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