Get Tools Direct Reviews

At Get Tools Direct we're continually trying to make our customers happy by giving the best service. If you've had a good experience with us don't hesitate to contact us and leave feedback.

These are 100% genuine customer testimonials - read through some of the nice things our customers have had to say.

Exceptional service! Went out of their way to accomodate me on my order with some discontinued items. Kept me in the loop and got it sent to me in great time. Personal thanks to Paul.

B Man, 20/04/19

Excellent customer service and communication, I received my ordered battery promptly, it would not charge, the battery was returned postage paid by them, they tested it and found it faulty, they then forwarded me an UPGRADED battery that works fine. Cannot speak highly enough of their commitment to satisfy my order. Thank you.

K Gordon, 17/04/19

The item I ordered arrived when promised. It is ideal for the job. Reasonably good service. Prices seem OK so I will probably buy again.

William K, 15/04/19

very happy with the service delivery was punctual product range was good prices are good but being a tradesman maybe the delivery could be made when you cant be at home

Chris, 11/04/19

Ordered a socket set and it was delivered within a few days. Communication was great and always knew the status of my order and delivery. The socket set was as described. Thank you!

Don C, 10/04/19

Nothing bad to say about tools direct. good priceing very big range. Very responsive email service. Could maby offer after pay like they have zip. could maby offer express shipping maby

O, 06/04/19

Great service and friendly and knowledgeable staff.

M Palmer, 02/04/19

Awesome service, was notified by email that what i ordered was on back order the email also included a rough eta. can not fault, will be back

Oath, 31/03/19

Fast delivery and great customer service, thanks guys!

M Shalom, 20/03/19

Awesome tool. Very happy with purchase another great tool from you guys. Great customer service as always and always on time Fast postage and efficient delivery Thank you Quality plus Thank you

Jayne, 18/02/19

Very powerful and quite , quick derlivery have used both at home and at work the light is a great addition. Would recommend this product to anyone doing diy projects around the house

Nathan, 15/02/19

Great bunch of lads. Had everything we needed, competitive & delivered on time.

D Lacey, 08/02/19

David and the rest of the guys have been excellent. Super giving of time and advice. Amazing selection of tools and customer service good enough to warrant a mention here. Thanks for everything!

S Price, 06/02/19

Excellent service. Great staff. These guys were awesome foe me. I had placed and order and paid for it on Paypal. A day later I discovered I had to cancel the over $4000.00 order. No problem whatsoever. 100% of the money was transferred back immediately. i could not recommend them any higher. I was very concerned about the situation, but didnt need to be. Very professional, and yet also very human. Will definitely be buying from them again. THANK YOU GTD.

R Baumgartner, 05/02/19

Great service and great prices from this store. They have a great range of quality brand name products at great pricing. Cannot fault

R Broadhurst, 02/02/19

Had a issue with a product, I found the manager very helpful. Great service from this company. Highly recommend. Mark

M Davey, 31/01/19

Ordered Tuesday, here Thursday. What's not to like. Price is as good as I could find anywhere, products as described, will use again.

Brett, 26/01/19

Had to order in for me, no problem good communication. Good service. They let me know when they arrived & were being sent.

Peter, 24/01/19

I received my order in a timely manner and was very happy with the website service, easy to use and happy with the products too.

J Quinn, 23/01/019

Product arrived super quick,was a small mistake with the extras included,rang them & they were most courteous and all was sorted out within 2 days.Great service and products. Can't praise Get Tools Direct enough on price & service.

Mick, 20/01/19

Great customer service. Prices are fantastic and they stock good quality. I highly recommend them.

M Forrest, 19/01/19

Very good service arrived in Tasmania quickly value for money

Dean, 09/01/19

Can't say enough about the supplier highly professional and would deal with them again if I require an item that they carry

M Nilsen, 09/01/19

I have had no problem receiving my order in WA. I would recommend GTD without hesitation even during storms and the Christmas/New Year holiday breaks

Lee, 08/01/2019

Stoked with the service from GTD . Great range of quality products to chose from at very competitive prices. Ordering easy and straight forward and dispatch prompt. I was actually surprised at the ease and speed of the whole process from start to finish. Even the after sales follow up is prompt. Well done.

Timmy, 28/12/2018

Got exactly what I order in a very reasonable amount of time, Would have no hesitation in using them again

Hawk, 05/12/2018

Prompt delivery time, easy transaction, very competitive prices. Website has very comprehensive and well set out product availability and descriptions. Thanks !

Madge, 30/11/2018

Professional service, advised about my order in a timely manor, perfect. Order delivered on time and without any hassles, Thanks to the team at Get Tools Direct.

GWM, 22/11/2018

As a Mechanical Engineer my partner finds it difficult in confined spaces to get enough light..not anymore. This torch has made his life so much easier can't live without it now he loves it.

Sue P, 30/09/2018

Great service and product, but your courier let you down dramatically . You said 2-3 days delivery, went and picked up my delivery from depo a week later

Bev, 18/09/2018


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Click & Collect is available at Sunshine Coast stores - subject to stock availability at your selected store.
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