Shipping

Freight Charges – Australia Wide

Delivery is provided by Australia Post, StarTrack and Fastway. All deliveries can be tracked at all times via their online tracking systems.

A quote may be required for orders that exceed 20KG, have excessive dimensions, are being delivered to rural areas or have been listed with incorrect weights/dimensions. Christmas Island and Norfolk Island are not eligable for free shipping.

Freight Charges – New Zealand

There may be a small delay when shipping goods to New Zealand.

A quote may be required for orders that exceed 9KG, have excessive dimensions, are being delivered to rural areas or have been listed with incorrect weights/dimensions. New Zealand orders are not eligable for free shipping.

Delivery Times

Expected time of delivery is typically 2-7 working days depending on your location. Please keep in mind, if you are located rurally or within New Zealand this may cause an extended delay of one week minimum.

We aim to do same or next day dispatch for all in-stock items that are purchased from Monday to Friday. Unfortunately it is impossible for us carry all stock items 100% of the time. If an item is ordered that is out of stock we will ensure they are priority goods and will be dispatched as soon as possible.

In the event of a stock item being ordered whilst out of stock the customer will be notified immediately by phone or email.

Express Post

Express Post is offered within Australia, please call us for a quote.

Insurance

We offer insurance on all orders to cover you in the unlikely event that your delivery gets damaged or goes missing during transit. Any freight that is damaged in transit or arrives damaged must be reported to Get Tools Direct within 24 hours of taking delivery. Claims made out side of 24 hours may be rejected by the carrier.

It is the responsibility of the receiver to inspect parcels before signing for them, if a damaged parcel is signed for insurance may be void. Please sign STC (subject to checking) if packaging has been damaged to ensure appropriate claims can be made.

Courier Deliveries

  • Courier deliveries will only be made to fixed addresses.
  • Goods that are left at unattended premises are the responsibility of the receiver.
  • Please ensure we are aware of any special delivery requirements.
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